21 Customer Touchpoints That Build Six-Figure Digital Businesses

What separates six-figure digital businesses from the ones that struggle? It’s not big ad budgets or fancy tech stacks—it’s micro-moments. The small but intentional touchpoints that turn one-time buyers into loyal fans.

This actionable guide reveals 21 proven customer touchpoints that top digital entrepreneurs use to slash refund rates, boost retention, and fuel viral word-of-mouth growth. Each touchpoint is a blueprint for creating extraordinary customer experiences that keep people coming back.

Inside, you’ll learn how to:

• Launch a 24-hour welcome sequence that crushes buyer’s remorse

• Build friction-free onboarding that eliminates customer frustration

• Engineer quick wins and progress celebrations that drive momentum

• Create surprise bonus moments that spark delight and loyalty

• Deploy rescue interventions at “stuck points” before customers quit

• Collect perfectly timed testimonials that fuel your marketing forever

Whether you implement one strategy or all 21, you’ll transform your digital product into a customer experience machine that grows your business beyond six figures.

Perfect for:

• Digital course creators

• Coaches & consultants

• Membership site owners

• Entrepreneurs who want retention-driven growth

Stop obsessing over the next sale. Start building customer journeys that multiply sales automatically.